Home Healthcare Partners (HHP) began a program designed to completely re-engineer its business model about three years ago. The principle steps taken, and others being planned, are briefly outlined in this paper. The genesis of the initial re-engineering decision was our belief that only superior systems will provide the framework of information and controls required to reduce operating costs and improve service delivery while also assuring improved HHP team member training and education. Also, we recognized that within the next few years some form of electronic patient chart will be required by both regulators and the industry. When this time comes, If HHP already has an electronic patient chart in use it can quickly become part of the broader Electronic Medical Record as the industry adopts standard transmission rules.